How can I get a refund?

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  • Updated

If you’re dissatisfied with our product, let us first apologize for not meeting your expectations. To request a refund, please choose your platform below. 

  • iOS

    👉 If you purchased a Splice subscription on the App Store:

    1. Access this webpage
    2. Sign in with the Apple ID you used to make the purchase
    3. Tap I’d like to > Choose Request a refund
    4. Choose the reason why you want a refund > Next
    5. Choose the purchased item > Submit
    👉 If you followed the steps, but your subscription doesn't come up, follow these instructions
    ⚠️ Unfortunately, we don’t manage your Apple subscriptions and payments, so we cannot issue refunds in these cases. You’ll be updated by Apple within 48 hours. For further information on Apple refunds, we recommend you refer to Apple Support at the bottom of this page.

  • Web

    If you purchased a Splice subscription on our Site and a Money-Back Guarantee was presented to you during the checkout, please see our refund policy on the dedicated section of our website.

  • Android

    Request a refund on Google Play

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