Closed Captions are not working. What should I do?

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👉 I received a network error

👉 Captions are loading indefinitely

👉 Captions are loading words from a previous project

If you’re experiencing any of the above, try out the following suggestions. If none of them solves the issue, no worries! You don’t need to report it. Rest assured, our team is already on top of it, working diligently to find a positive resolution. 🙌🏻

  • Update. Make sure you’re running the latest version of iOS and Splice.
  • Clip length. If the clips in your project are longer than 10 minutes each, try splitting them into shorter segments before adding them to Splice.
  • Language. Make sure your clips’ audio is in English, as that's the only language currently supported. If your clips are in a different language, the software won’t be able to detect it.

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