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Splice Help Center
Troubleshooting
Troubleshooting
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Errors
Error AVF:11827
I can't open my project: why do I see exclamation marks on my projects?
Splice is showing an error code. What should I do?
Splice says a file or an asset is missing. What should I do?
Export / Import
I can't save my project. What should I do?
I can't load or import files/ play preview/ playback project. What should I do?
Splice says that I don't have enough space to export my videos, but I have plenty. What should I do?
Project Issues
Why does the white text become grey after saving my project?
I've changed my device. Why are my projects gone?
I lost all my projects after uninstalling Splice. Can I get them back?
I accidentally deleted a project, can it be restored?
Troubleshooting
Why does my music/audio in the end of the project get cut off?
Do I need internet connection to use Splice?
I purchased a song on iTunes but it's not showing up in Splice. What should I do?
Why am I experiencing crashes?