Troubleshooting

• Error AVF:11827
• I can't open my project: why do I see exclamation marks on my projects?
• Splice is showing an error code. What should I do?
• Splice says a file or an asset is missing. What should I do?

• I can't save my project. What should I do?
• I can't load or import files/ play preview/ playback project. What should I do?
• Splice says that I don't have enough space to export my videos, but I have plenty. What should I do?

• Why does the white text become grey after saving my project?
• I've changed my device. Why are my projects gone?
• I lost all my projects after uninstalling Splice. Can I get them back?
• I accidentally deleted a project, can it be restored? 

• Why does my music/audio in the end of the project get cut off?
• Do I need internet connection to use Splice?
• I purchased a song on iTunes but it's not showing up in Splice. What should I do?
• Why am I experiencing crashes?